As electronic payments and attacks from fraudsters continued to grow, it was important for Arkansas-based Centennial Bank to find a dispute tracking solution that would reduce the potential of compliance failures and ease training and use across a staff of approximately 800 employees trained to submit claims from cardholders.

Centennial Bank Partners with FINBOA to Maximize Compliance Efficiency

As electronic payments and attacks from fraudsters continued to
grow, it was important for Arkansas-based Centennial Bank to find a
dispute tracking solution that would reduce the potential of
compliance failures and ease training and use across a staff of
approximately 800 employees trained to submit claims from
cardholders. This included staff members across branches and
customer care centers, as customers submit Reg E disputes via call
center or branch.

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