This regional bank expanded its footprint from three states to five states, primarily through acquisition of new accounts. As they grew, they noticed a significant rise in payment disputes and fraud rates of online and card-not-present transactions. The rapid surge in payment disputes and fraud claims were overwhelming the bank’s manual dispute management process. Learn how they completely transformed their payment disputes process and turned it into a big win for customers and their back office staff.
Sandia Area Federal Credit Union achieved a 99% success rate in meeting Reg E timelines by automating their dispute management process. Learn how they improved compliance, reduced manual effort, and enhanced member satisfaction.
This guide features detailed steps to future-proof your compliance automation strategy, highlights key impact areas, and includes case studies from banks and credit unions that have already embraced automation. Complete the form to access the full guide.