When Carter Bank faced increasing volumes of payment disputes—averaging 126 per day—their manual, paper-based process couldn’t keep up. The inefficiencies led to growing backlogs, compliance risks, and rising operational costs.
To address these challenges, Carter Bank implemented the FINBOA Payment Disputes solution, transforming their dispute handling process and delivering a 500% return on investment.
Carter Bank’s labor-intensive approach, using spreadsheets and paper-based tracking, led to problems including:
Discover how Carter Bank streamlined operations, reduced compliance risk, and achieved a 500% ROI with FINBOA Payment Disputes. Download the complete case study to uncover their transformation journey and the measurable impact. Learn how your institution could benefit from automating the dispute process.