Carter Bank Success Story

Client:

Carter Bank & Trust

Industry:

Financial Services

Location:

Virginia

Assets:

$4.7 billion

Branches:

Challenges:

Manual dispute processes, compliance concerns, dated technology stack

Regional Bank Realizes 500% ROI with Dispute Automation

Carter Bank Chose FINBOA Payment Disputes to Reduce Compliance Risks and Improve Operational Efficiency

When Carter Bank faced increasing volumes of payment disputes—averaging 126 per day—their manual, paper-based process couldn’t keep up. The inefficiencies led to growing backlogs, compliance risks, and rising operational costs.

To address these challenges, Carter Bank implemented the FINBOA Payment Disputes solution, transforming their dispute handling process and delivering a 500% return on investment.

The Challenge: Inefficiency and Significant Compliance Risk in Manual Dispute Handling

Carter Bank’s labor-intensive approach, using spreadsheets and paper-based tracking, led to problems including:

Backlogs and Errors
Regulatory Fines
Lack of Standardization
Paper-Based System

A Closer Look: Read the Full Case Study

Discover how Carter Bank streamlined operations, reduced compliance risk, and achieved a 500% ROI with FINBOA Payment Disputes. Download the complete case study to uncover their transformation journey and the measurable impact. Learn how your institution could benefit from automating the dispute process.

Download the Case Study

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Ready to transform your payment disputes management?

Carter Bank’s success story is a testament to the power of intelligent automation. Discover how FINBOA's platform can help your institution conquer high-volume Reg E disputes and reclaim efficiency.