Carter Bank Success Story

Regional Bank Realizes 500% ROI with Dispute Automation

Carter Bank Chose FINBOA Payment Disputes to Reduce Compliance Risks and Improve Operational Efficiency

When Carter Bank faced increasing volumes of payment disputes—averaging 126 per day—their manual, paper-based process couldn’t keep up. The inefficiencies led to growing backlogs, compliance risks, and rising operational costs.

To address these challenges, Carter Bank implemented the FINBOA Payment Disputes solution, transforming their dispute handling process and delivering a 500% return on investment.

The Challenge: Inefficiency and Significant Compliance Risk in Manual Dispute Handling

Carter Bank’s labor-intensive approach, using spreadsheets and paper-based tracking, led to problems including:

• Backlogs and Errors
• Regulatory Fines
• Lack of Standardization
• Paper-Based System

A Closer Look: Read the Full Case Study

Discover how Carter Bank streamlined operations, reduced compliance risk, and achieved a 500% ROI with FINBOA Payment Disputes. Download the complete case study to uncover their transformation journey and the measurable impact. Learn how your institution could benefit from automating the dispute process.

Download the Case Study