- Eliminate paperwork
- Automate tasks, processes & decisions
- Provide data insights
- Increase efficiency
Confident automation: Where risk reduction meets operational excellence
Balancing operational efficiency with ever-evolving compliance demands is a constant challenge for banks. Outdated, manual processes and siloed systems slow down resolution times, increase the potential for errors and put unnecessary strain on your staff. These inefficiencies not only introduce risk — they also limit your ability to consistently deliver the high-quality customer experience today’s banking environment demands.
FINBOA’s intelligent automation streamlines dispute management, freeing your team from the burden and risk of manual processing.
- Eliminate paperwork
- Automate tasks, processes & decisions
- Provide data insights
- Increase efficiency
Built by banking experts. Proven for you.
FINBOA’s automation is battle-tested, configurable and built by banking experts to meet the specific needs financial institutions face in managing back-office processes. Our solutions deliver tangible results and free your people to focus on more meaningful work.
- Eliminate paperwork
- Automate tasks, processes & decisions
- Provide data insights
- Increase efficiency
90%
Reduced time to intake disputes
By digitizing and automating key parts of the dispute management process, FINBOA solutions eliminate manual tracking and data entry. This allows your team to complete the entire dispute intake process in a single click — reducing errors, improving data accuracy and accelerating processing times.
50%
Reduced claim processing time
FINBOA’s process automation digitizes paper-based workflows, centralizes document management and streamlines communication. This results in a significantly faster claim processing time, with most customers seeing up to a 50% reduction.
50%
Or more reduced write-off threshold
FINBOA solutions improve accuracy and efficiency enabling your institution to better manage claims and avoid unnecessary losses. By eliminating manual errors and providing timely access to decision-making information, some clients have been able to reduce their write-off threshold by 50% or more and lower average claim-related loss.
Your partner in problem-solving for banking
Built for banking success
FINBOA is more than a solution provider. We’re a partner dedicated to your bank's growth and stability. We understand the challenges you face, and our intelligent automation is designed to deliver real, measurable value for all your stakeholders.Mitigate your risk
FINBOA’s solutions address the three primary risks facing your institution: compliance (regulatory) risk, financial (write-offs/losses) risk, and account holder experience risk. By reducing these risks, we help ensure your operations are not only efficient but also secure and dependable.Transform your operations
Say goodbye to the grind of paper, spreadsheets and repetitive data rekeying. Our automation replaces outdated, inefficient manual systems with seamless, digital workflows, freeing your teams to focus on strategic, meaningful work.Empower your people to work smarter, not harder
Our solutions are built to enable your team to focus on more meaningful work. By automating the tedious, we free your employees to focus on work that improves customer trust and engagement, leading to a better experience for both your staff and your account holders.
Start with a demo
Connect with our experts to see how FINBOA delivers real, measurable impact.
“After realizing a 500% ROI through efficiency improvements and error reduction, FINBOA Payment Disputes automation is clearly one of the best fintech investments we’ve made in a long time.”
Matt Speare
COO
Carter Bank
Frequently asked questions
How does FINBOA Payment Disputes improve compliance?
By eliminating digitizing manual processes and adding automated compliance-based workflows, the FINBOA Payment Disputes solution ensures required compliance steps are followed in a timely manner. Audits are simplified by ready access to the data confirming FINBOA Payment Dispute actions met compliance requirements. Customers report up to 99% of disputes meet timeline requirements.
How is claim intake handled with your solution?
With digital intake, smart forms and integration to your core system, FINBOA streamlines dispute capture. The dispute information requested is specific to payment type and may be entered by frontline and back-office users. If the self-service option is deployed, your account holders can initiate a claim and enter dispute information at their convenience. FINBOA’s approach results in more accurate and complete information entry and reduces intake time to minutes.
How easy is it to use your system?
FINBOA solutions are easy to use and training can be effectively delivered with a Train-the-Trainer approach provided by FINBOA. If you can shop online, you can use FINBOA solutions. Our customers tell us that training is very fast and intuitive.
Do you limit the number of users allowed to access FINBOA Payment Disputes?
FINBOA understands each client situation is unique and will require a differing number of users to have access to the software. An unlimited number of users are allowed with FINBOA standard licenses, so as many users as you need can be provided access.
How can I get a demo setup for my internal team?
Resource / Webinar
The FINBOA impact: 500% ROI for Carter Bank
Carter Bank chose FINBOA to replace its manual dispute processes with a seamless automation solution. The result? A 500% ROI driven by significant efficiency improvements and a dramatic reduction in errors. It was a breakthrough that transformed their operations and delivered tangible, long-term value.
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See FINBOA in action
Our personalized demo is your opportunity to discover why FINBOA is the intelligent automation solution for both your immediate needs and your future growth.
You'll connect directly with our experts, who will demonstrate how our adaptable solution not only tackles your current operational challenges but also scales with you, ensuring lasting efficiency, compliance and competitive advantage.
See how FINBOA delivers real, measurable impact, positioning you for success now and into the future.
In your demo session, you'll discover how to:
- Eliminate paper and disparate manual systems to enhance operational efficiency.
- Digitize intake to improve accuracy and account holder experience.
- Automate processing to increase compliance and reduce financial risk..
- Increase accuracy, timeliness and transparency with unified workflows.
- Gain actionable insights with timely access to data, reports and analytics.