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A Shift to Intelligent Automation Led to Reduced Compliance Risks and Improved Operational Efficiency
Carter Bank & Trust, charted a new course for operational excellence by moving back-office dispute processing from a manual system to intelligent automation from FINBOA. In this compelling case study, Matt Speare, COO shares how the $4.5B bank overcame inefficiencies and reduced compliance risks from manual dispute processing and treasury onboarding by adopting FINBOA intelligent automation solutions.
Download the full Success Story to see how automation can transform high-volume, manual operations into streamlined, scalable workflows.
Customer Profile
Carter Bank & Trust
Headquartered in Martinsville, VA | $4.5B in Assets | 65 Branches
- Customer Since: 2021
- Annual Dispute Volume: 33,000
- Goal: Automate dispute processing to handle volume and ensure compliance
FINBOA Payment Disputes in Action at Carter Bank
The impact of intelligent automation at Carter Bank has been transformational and provided huge gains in efficiency and compliance performance. Here are the most significant outcomes noted by Carter Bank's COO, Matt Speare:- 500% ROI through automation and reduced labor costs
- 50% boost in operational efficiency
- 15% improvement in SLA adherence
- Significant reduction in compliance risk
- Error rate dropped from 25% to single digits
A Closer Look: Read the Full Case Study
Learn how Carter Bank navigated operational complexity and came out ahead. Download the full case study to discover how FINBOA can help your institution automate back-office processes, cut costs, and reduce risk.
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