Reducing Reg E Risk Through Automation: Lessons from CSI Clients

Manual, paper-based payment dispute processes create compliance risk, operational inefficiencies, and frustrating experiences for account holders. As dispute volumes rise and regulatory expectations increase, financial institutions need modern, automated solutions to keep pace.

This webinar will feature banking compliance professionals from CSI core banking clients—Synergy Bank and Consumers Bank—as they share firsthand experiences transforming payment dispute operations from manual, paper-driven processes to automated, streamlined workflows. Attendees will learn how FINBOA Payment Dispute Solution has helped reduce staff workloads, strengthen compliance performance, minimize risk and losses, and significantly improve the account holder experience.

In partnership with CSI and Apiture, FINBOA delivers intelligent automation through FINBOA Payment Disputes, enabling banks and credit unions to modernize and digitize back-office operations while meeting Reg E compliance requirements with confidence.

What You’ll Learn:

• Best practices for strengthening Reg E compliance leveraging digitization, automation and central reporting
• Proven methods for dispute risk-level segmentation to optimize automation and reduce staff workloads.
• Digitize and automate dispute intake, reducing effort by up to 90%
• Manage audit risk and reduce audit prep by an average of 80%
• Reduce claim related write-offs by up to 25%
• Meet strict 10/45/90-day regulatory timelines with intelligent workflow automation

Who Should Attend

Chief Compliance Officer, Head of Risk, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist, Operations Manager