This webinar will help banks and credit unions better understand self-service options for account holder dispute intake and the impact it makes on dispute management and user experiences.

Self-service payment dispute intake capabilities enable account holders greater flexibility in submitting disputes. Self-service means that disputes can be submitted 24-hours, 7-days a week and paves the way for automated processing outside of branch operation hours.

This FINBOA Solution Spotlight webinar will focus on Self-Service Intake options and is hosted by our Director of Solution Consulting and experienced banker, Christina Evans.

This webinar will provide the participant with insights on the:

Value and Efficiencies Self-Service for Dispute Intake
Capabilities of the FINBOA Secure Self-Service Submission Weblink
Functionality of Online Banking Self-Service Dispute Intake
Examples of Self-Service using Online Banking SSO integration and without Online Banking SSO

Who Should Watch?

COO, CTO/CIO, Head of Digital Banking, Head of Deposits, Head of Operations, Head of Payments, Compliance Officer, Operations Manager, Debit Card Operations Manager, Digital Banking Manager, Deposit Operations Manager, Fraud/Loss Prevention Manager, Debit Card Specialists.

Revolutionize Dispute Intake with Self-Service