Award-Winning Automation: How Georgia United Credit Union and FINBOA Are Reshaping Dispute Management

Join us on Thursday, September 25 for a live conversation with Joseph Nicholls, Director of Card Operations at Georgia United Credit Union, as he shares how the credit union transformed its payment dispute operations using FINBOA’s intelligent automation platform and integrated solutions from Jack Henry^TM.

With over $2.2 billion in assets and close to 1,000 disputes per month, Georgia United Credit Union has automated and optimized dispute workflows—reducing manual steps, improving compliance, and enhancing the member experience.

In 2024, FINBOA and Georgia United Credit Union were both recognized as Cobalt Award winners by Jack Henry^TM. FINBOA received the Integrator Award for achieving a 90% reduction in intake processing effort, while Georgia United Credit Union earned The Changemaker distinction for innovation using SymXchange™, Banno™, and PowerOn®.

What You’ll Learn:

 ✅ How Georgia United Credit Union streamlined disputes with real-time core integration
✅ The impact of automation on speed, accuracy, and operational efficiency
✅ How AutoDecision and AutoLinking support scalable dispute resolution
✅ Best practices for extending automation across all payment dispute types

A brief product demo and live Q&A will follow the session.

Who Should Attend?

Chief Compliance Officers, Heads of Risk and Operations, Head of Treasury Management, Digital Banking Leaders, Deposit Operations Managers, Fraud/Loss Prevention Teams, Dispute Resolution Specialists, and others focused on Reg E compliance and operational transformation.