Do More with Less: Scaling ACH Dispute Operations Through Automation

Financial institutions face growing pressure to resolve disputes quickly and cost-effectively while complying with regulations and account holder expectations. Balancing Reg E requirements with NACHA requirements can create excessive manual tasks and followup. FINBOA’s Intelligent automation offers a streamlined approach to adhering to both regulations without needing a team member to micromanage tasks.

In this 45-minute webinar, former banker and compliance experts will explain how automation can transform dispute operations.

What You’ll Learn

Attendees will gain insight into how modern tools streamline processes, reduce manual workload, and empower teams to operate more efficiently while maintaining high service standards.

Institutions leveraging FINBOA Payment Disputes have achieved measurable operational improvements, including:

• Up to 90% reduction in intake processing effort
• Up to 80% reduction in audit preparation time
• Average 25% reduction in claim-related write-offs and losses

Participants will hear about real-world operational efficiency examples demonstrating the power of FINBOA’s automation:

• First Oklahoma Bank has enabled same-day resolution for most debit disputes
• Legence Bank reduced handling time to just five minutes per dispute
• Carter Bank achieved a 500% ROI while cutting team size in half and maintaining service quality.

The session will include a live demonstration of FINBOA Payment Disputes, showcasing how automation can digitize intake, streamline resolution workflows, facilitate NACHA requirements, and ensure compliance with strict Reg E timelines.

Attendees will leave with practical insights to reduce operational burden, improve turnaround times, and position their organizations for scalable growth.

Who Should Attend

Chief Compliance Officer, Head of Risk, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist, Operations Manager