Technology Disruptors: Transforming Payment Disputes With Intelligent Automation

Smarter disputes start with smarter automation. Here’s how leading banks are doing it.

Dispute volumes keep rising, yet many financial institutions are still relying on manual, fragmented processes that drive up costs, introduce risk, and frustrate customers. Manual processing is becoming unsustainable. Banks can automate 30% or more of disputes, cut losses by 25%, and improve Reg E outcomes with FINBOA’s Payment Disputes and AutoDecision.

Learn from FINBOA’s panel of banking compliance experts including Sarena Barker of Plumas Bank and Dave Schmiedeler from Jack Henry Associates, for a practical, forward-looking discussion on how intelligent automation is closing that gap.

Recognized with the 2024 Cobalt Integrator Award, FINBOA Payment Disputes intelligent automation solution is enabling financial institutions to move beyond manual workflows and toward a more scalable, compliant, and customer-centric approach to dispute management.

What You’ll Learn

Hear from bank experts and FINBOA customers sharing:

• Experience using intelligent automation to reduce dispute costs and improve resolution speed
• Real-world results from banks transforming their dispute operations
• Best practices for integrating automation within Jack Henry ecosystems
• Strategies for scaling through outsourced dispute services without losing control

The session will include a live demonstration of FINBOA Payment Disputes, showcasing how automation can digitize intake, streamline resolution workflows, facilitate NACHA requirements, and ensure compliance with strict Reg E timelines.

Who Should Attend

Chief Compliance Officer, Head of Risk, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist, Operations Manager