From Overwhelmed to In-Control: How to Improve Your Dispute Experience

Hear from operations and risk management leader Jorge Cortes, VP of Enterprise Risk at Kinecta, and FINBOA’s payments expert Christina Evans. They explore five best practices for automating Reg E dispute management—based on real-world use cases and results. 

Here are highlights shared . . . 

• The 3 big compliance risks tied to manual dispute workflows
• The 5 Best Practices to Strengthen Reg E Compliance leveraging digitization, automation and centralized reporting capabilities
• Proven methods for dispute risk-level segmentation to optimize automation and dramatically reduce staff workloads

This webinar replay includes a demonstration of FINBOA Payment Disputes that will show you how to:   

• Digitize and automate the dispute intake, reducing effort by up to 90%
• Manage audit risk and reduce audit prep by an average of 80% 
• Automatically close UBM disputes with generated resolution notices and GL entries
• Reduce claim-related writeoffs by up to 25%
• Meet strict 10/45-day investigation timelines with intelligent workflow automation

Speakers:

 

Christina Evans | Director of Solution Consulting | FINBOA, Inc.
Christina Evans is the Director of Solution Consulting at FINBOA, Inc. Christina is a seasoned banking executive with over 20 years of experience focusing on compliance and risk management implementations and program management. Leading complex compliance initiatives, organizational change and operational compliance risk management transformations has been the basis of her career prior to joining FINBOA. Currently, Christina leads complex solution design and consults with clients on integrations, automations and optimization of FINBOA experience.

 

 

Jorge Cortes | Vice President of Enterprise Risk Management & Privacy Officer | Kinecta
Jorge Cortes is the Vice President of Enterprise Risk Management & Privacy Officer at Kinecta Federal Credit Union. He oversees enterprise risk, business continuity, crisis management, vendor management, fraud, investigations, privacy, and physical security. Jorge has more than 25 years compliance and risk management experience in the financial services industry.