Reg E Disputes: What Would You Do?

Join our Payment Disputes experts for an interactive, polling-based session where attendees put their dispute operations to the test.

Reg E disputes rarely arrive under ideal circumstances. Missing documentation, incomplete information, suspicious claims, tight regulatory timelines and sudden volume spikes can force teams to make difficult decisions quickly.

In this interactive session, attendees will face realistic dispute scenarios and vote on what they would do next. We’ll examine the operational, compliance and customer-service implications of each choice, compare traditional manual approaches with automated workflows and identify practical ways to handle disputes more efficiently.

The goal isn’t simply to find the “right” answer. It’s to uncover where dispute operations can break down, what information teams need to make sound decisions and where automation can help reduce risk and manual effort.

• What Would You Do?
  Work through realistic Reg E dispute scenarios involving missing documentation, conflicting information, suspicious claims, fraud indicators and time-sensitive decisions. 
  
• The Information Challenge
  Analyze what data and documentation teams need at each stage of the dispute process and explore what happens when critical information is missing or difficult to access.
• The Clock Is Ticking
  Evaluate how teams prioritize cases when regulatory deadlines, customer expectations and high volumes collide.
• Manual vs. Automated Decisions
  Compare common manual workflows with automated approaches to see where bottlenecks, errors and delays can occur and where automation can improve consistency and efficiency.