Reducing Reg E Risk Through Automation:
Lessons from CSI Customers

Manual, paper-based payment dispute processes create compliance risk, operational inefficiencies, and frustrating experiences for account holders. As dispute volumes rise and regulatory expectations increase, financial institutions need modern, automated solutions to keep pace.

Learn from banking compliance professionals and CSI core banking customers—Synergy Bank and Consumers National Bank—as they share firsthand experiences transforming payment dispute operations from manual, paper-driven processes to automated, streamlined workflows. They share how FINBOA Payment Dispute Solution has helped reduce staff workloads, strengthen compliance performance, minimize risk and losses, and significantly improve the account holder experience.

What You’ll Learn:

• Best practices for strengthening Reg E compliance leveraging digitization, automation and central reporting
• Proven methods for dispute risk-level segmentation to optimize automation and reduce staff workloads.
• Digitize and automate dispute intake, reducing effort by up to 90%
• Manage audit risk and reduce audit prep by an average of 80%
• Reduce claim related write-offs by up to 25%
• Meet strict 10/45/90-day regulatory timelines with intelligent workflow automation

Who Should Watch

Chief Compliance Officer, Head of Risk, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist, Operations Manager