Solution Spotlight: Beyond Business Hours - 24/7 Dispute Management

Each monthly webinar in the Solution Spotlight series is dedicated to sharing one FINBOA offering and consist of a brief solution overview, short software demo, and live Q&A.

Solution Spotlight: Beyond Business Hours - 24/7 Dispute Management

Today’s consumers expect always-on digital access. In fact, 76% of consumers prefer online and mobile banking (ABA Survey, 2025). Financial institutions must ensure that critical services, including payment dispute submission and status, are available anytime, not just during branch or contact center hours.

Empower account holders with secure, convenient tools to initiate payment disputes and manage their claims anytime, anywhere. FINBOA Dispute Center digital intake allows disputes to be submitted 24/7 and allows accountholders to see the status of their claims at any time of day, reducing call volume and branch dependency while enabling faster, more automated processing.

In this webinar, FINBOA banking and compliance expert, Christina Evans, will walk you through FINBOA Payment Disputes Dispute Center and explain how it can help streamline dispute operations while enhancing the account holder experience.

Attendees will gain practical insight into:

• The operational value and efficiency gains of self-service dispute intake
  
• Key features of the FINBOA Dispute Center
  
• Online banking–based dispute intake functionality
  
• Real-world examples of how FINBOA AutoDecision and Dispute Center can manage disputes 24/7 for your account holders
• The measurable impact of Dispute Center on compliance, processing speed, and user satisfaction

Who Should Watch

Chief Compliance Officer, Head of Risk, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist, Operations Manager