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In today’s digital-first environment, how your bank manages payment disputes can significantly impact customer satisfaction, compliance, and operational efficiency. Manual processes and siloed systems often create delays, friction, and risk—undermining trust and loyalty.

Join us for a banker-led discussion with Stephanie Johnson of First Bank, as she shares how her team transformed their dispute management process using FINBOA’s intelligent automation. Discover how First Bank streamlined operations, reduced compliance risk, and improved the customer experience—all while handling growing dispute volumes.

FINBOA experts Dave Hunkele and Christina Evans will demonstrate how modern automation tools like digital intake, workflow automation, and real-time visibility are helping banks turn dispute handling into a competitive advantage.

What You Will Learn:

  • Learn the 5 key steps to modernizing payment dispute management

  • Explore real-world success stories from a leading bank

  • Discover best practices to improve compliance and reduce risk

  • Understand how dispute data can be used to identify trends and inform decisions 

Who Should Watch?

COO, CTO/CIO, Head of Digital Banking, Head of Deposits, Head of Operations, Head of Payments, Compliance Officer, Operations Manager, Debit Card Operations Manager, Digital Banking Manager, Deposit Operations Manager, Fraud/Loss Prevention Manager, Debit Card Specialists and others focused on Reg E compliance and operational transformation.

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