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Customer Success Story

From Intake to Provisional Credit in Under 5 Minutes: A Regional Bank Transformation Story

Institutional Profile

A U.S. regional bank with approximately $90 billion in assets and 50+ branch locations

Core System

FIS-IBS

Dispute Volume

Averages 427 individual disputes monthly, with roughly 150 formal case submissions per month

Goal

Replace manual, segmented dispute processes with a centralized, automated system to ensure consistent regulatory compliance, provide comprehensive audit tracking, and improve the experience for both customers and frontline staff

One centralized process. Less manual work.

A $90 billion financial institution chose FINBOA Payment Disputes to address inconsistent dispute workflows and compliance performance across its payment operations.

Results at a Glance

  • Significant Time Savings: processing disputes from claim to provisional from 1 hour to less than 5 minutes.

  • Enhanced data quality reduces or eliminates multiple follow-up emails.

  • Faster implementation even while navigating holiday blackout periods.

  • Operational consistency unified diverse business units under one standardized dispute path. 

     

A Closer Look: Read the Full Case Study

Learn how this regional bank streamlined dispute operations, improved compliance, and improved customer service with FINBOA automation.  

Download the PDF

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