Centralizing dispute management with FINBOA Payment Disputes helped FPCU slash staff overtime and maximize chargeback recoveries, turning a once-tedious administrative burden into a streamlined operation. 

Credit Union Times recognized FINBOA as one of the 2026 Credit Union Times Luminaries finalists based on this Success Story of Financial Plus Credit Union's use of FINBOA Payment Disputes to assist in reducing fraud losses. 

Results at a Glance

• Savings of approximately $25K annually
• 100% of debit card fraud claims tracked throughout the dispute lifecycle
  
• 67% reduction in net fraud losses
• 49% average fraud recovery rate
• 36% reduction in fraud submissions through real-time trend analysis
  
  

A Closer Look: Read the Full Case Study

Learn how Financial Plus Credit Union was able to reduce fraud loss, improve Reg E compliance and enhance member service. Download the case study below.