Prevent chargebacks and accelerate resolution with the new Recovery Assist extension for FINBOA Payment Disputes
HOUSTON/PR Newswire, August 17, 2026 – FINBOA, Inc., a leader in process automation solutions for regulatory compliance in financial institutions, today announced the launch of Recovery Assist. Recovery Assist extends FINBOA Payment Disputes with automated pre-chargeback resolution capabilities, allowing dispute teams to manage intake, case management, Recovery Assist processing, and chargebacks within a single workflow through the Visa Verifi™ Cardholder Dispute Resolution Network (CDRN®).
FINBOA, Inc., a provider of intelligent process automation solutions for financial institutions, today announced the availability of Recovery Assist. Recovery Assist extends FINBOA Payment Disputes with automated pre-chargeback resolution capabilities, allowing dispute teams to manage intake, case management, Recovery Assist processing and chargebacks within a single workflow through integration with Visa Verifi™ Cardholder Dispute Resolution Network (CDRN®).
Payment dispute volumes continue to grow while financial institutions face increasing pressure to improve operational efficiency and deliver faster cardholder resolutions. Traditional chargeback processes often require days or weeks of manual coordination between issuers, merchants, and payment networks, increasing both operational costs and customer frustration. Recovery Assist helps financial institutions overcome these hurdles by providing a streamlined, automated solution that connects issuers and merchants to resolve disputes efficiently.
Rather than immediately entering the traditional chargeback process, Recovery Assist provides participating merchants an opportunity to review qualifying disputes and issue a refund when appropriate. If the merchant resolves the dispute, the cardholder receives a faster outcome while the financial institution avoids unnecessary chargeback processing.
By leveraging the Visa Verifi™ Cardholder Dispute Resolution Network (CDRN®), Recovery Assist helps participating financial institutions identify and resolve qualifying disputes in near real time. This allows merchants to review and resolve disputes before a chargeback is initiated, effectively preventing unnecessary costs and improving the customer experience.
"Financial institutions shouldn't have to choose between delivering an exceptional cardholder experience and operating efficiently," said Raj Singal, CEO and Founder of FINBOA. "Recovery Assist helps our clients prevent unnecessary chargebacks, resolve disputes significantly faster, and automate work that has traditionally required multiple systems and manual effort. It's another step toward our vision of intelligent, end-to-end dispute management."
Integrated directly into FINBOA Payment Disputes, Recovery Assist provides a streamlined workflow that reduces manual processing, eliminates duplicate data entry, and allows dispute teams to manage the process from a single platform.
Recovery Assist helps financial institutions:
- Prevent qualifying disputes from progressing to chargebacks.
- Resolve participating disputes in an average of 17 hours instead of the traditional 24-day process.
- Improve cardholder satisfaction through faster resolution.
- Reduce manual work by eliminating duplicate entry and disconnected processes.
- Centralize dispute operations in one platform rather than multiple systems.
- Scale dispute operations without proportional staffing increases.
Learn more during an upcoming webinar. On Tuesday, August 18 from 12:00 - 12:30 PM Central Time, FINBOA will host a complimentary 30-minute webinar demonstrating how Recovery Assist can help financial institutions modernize payment dispute operations. Register for the event on the FINBOA website.
For more information about Recovery Assist or to schedule a demonstration, visit www.finboa.com or contact us at marketing@finboa.com.
To learn more about FINBOA Payment Disputes, please schedule a demonstration.
*Source: Mastercard, Chargeback Management Guide, 2025. Additional chargeback projections and manual processing cost estimates are based on Mastercard industry research.
About FINBOA
FINBOA provides intelligent process automation software to banks, credit unions and service providers to simplify compliance processing by eliminating manual systems. Solutions include FINBOA Payment Disputes, FINBOA BI-Disputes, FINBOA Exception Management, and FINBOA Treasury Onboarding. FINBOA delivers transformative software proven to enable institutional growth by reducing operational costs and risk. Headquartered in Houston, FINBOA is trusted to help over 500 financial institutions nationwide achieve targeted business outcomes and peace of mind. Learn more at www.finboa.com or follow us on LinkedIn and X social media platforms.
