A Banker's Guide to Improving the Payment Dispute Experience

About This Webinar

As the adoption rate for electronic payments continues to rise, the volume of disputed transactions continues to increase.  For many banks and credit unions, this growth results in an ongoing backlog of disputes pending manual processing or resolution, the risk of missed regulatory deadlines, and frustrated account holders or staff.  Without applying automation to dispute processing, any financial institution would be challenged to improve compliance, operational efficiency, and the customer experience.  

Our live webinar,  A Banker’s Guide to Improving the Reg E Dispute Experience, will help you understand the specific ways in which intelligent automation transforms the process of managing payment disputes.  Through discussion and demonstration, this session will identify the key challenges with manual dispute processing and share best practices in process automation to improve business outcomes.  

During this webinar you will learn how your financial institution can:

• Reduce dispute intake time by up to 90%
• Increase accuracy by virtually eliminating re-keying
• Offer account holders a digital dispute intake experience
• Avoid missed steps, signatures and deadlines to improve Reg E compliance
• Reduce audit prep time by up to 80%
• Access a centralized repository for timely decision-making and reporting
• Reduce claim-related write-offs/losses by up to 25%  

This webinar will also feature a brief demo of the FINBOA Payment Disputes solution and include time for audience Q&A.

Who Should Attend?

Chief Compliance Officer, Head of Risk, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist, Operations Manager