FINBOA’s solution applies intelligent process automation to help banks and credit unions identify, track, prioritize and report on missing and expiring documents, policy exception items and other tasks essential to ensuring compliance and clean audits.   

With FINBOA’s Exception Management solution, exception items can be centrally tracked, and efficiently processed by using workflow automation to eliminate repetitive manual steps and minimize personnel hours involved in clearing items for accounts flagged for exception processing. 

FINBOA offers a comprehensive tracking system to accommodate customer, loan and account exception items into one platform. This single repository of exception management information provides centralized access for reporting and analytics, reducing the cost and regulatory burden typically associated with exception management.

  • Optimize exception management for any new accounts, new customers and new loans. 
  • Transform time-consuming and error prone manual exception processing with intelligent automation. 
  • Quickly bolster compliance audit preparedness with detailed analytics and reporting on exception status resolution.

Bolster Compliance Preparedness

Applying intelligent automation to exception management workflows enables financial organizations to make decisions or take action to increase compliance such as:

  • Proactively identify exception items
  • Automatically handle exception tasks based on pre-set rules
  • Present exception processing tasks to front or back-office operations for resolution
  • Produce an audit trail 
  • Create trackable reports on resolution progress

Save Time

Enhanced communication between back-office and front-office teams is a big time saver and improves the staff experience.  Your institution will save time in managing exception items using FINBOA’s automated processing solutions. FINBOA Exception Management software allows all designated employees to see what exception items are assigned specifically to their workflows; prioritized to clear more efficiently.

For back-office or quality assurance managers, FINBOA provides a centralized tracking system that enables a view of accounts, cases and items to better understand each exception’s origin and track its process to resolution.    

Easily track customer, loan, and account transaction exception items in one platform, increasing visibility and accountability

Improve regulatory compliance readiness and operational performance

Resolve exception items faster reducing processing time, training and cost

Minimize data entry, improving accuracy and saving time

Enable timely analysis and decision-making with centralized data repository

Free people to do meaningful work!

"FINBOA gives me a better understanding within the retail staff on the process for both Reg E and account exception tracking. Operationally, the FINBOA system offers a much better reporting system and less manual intervention to clear items for account exception tracking." 

“Quickly cut exception processing time in half.”

FINBOA CIP Exception Tracking Features

Streamline Processing and Centralize Tracking

Case management for deposit account, loan documents, policy and technical exception types 

 

Centralized information repository for reporting and analysis

 

Fully-customizable exception definitions 

 

Automated deadline alerts and eLists 
Customized letter templates to automatically send based on pre-set criteria

 

Robust reporting on exception processing by date, branch, employee or type of activity

 

FINBOA CIP Exception Tracking Tool

Seamless Integration

Batch file can be set up to create default exceptions by product or analyze the data and create automations

Set up API calls to review account data in your Core to raise exceptions automatically

WebBot third-party sites to get data and raise exceptions

Basic

Up to 100 New Accounts
Per Month

  • Feature Unlimited Users
  • Feature Unlimited Exceptions / Account
  • Feature Pre-Built Exceptions by Product Type
  • Feature Assign Exceptions by Responsible Rep
  • Feature Assign Exceptions by Department
  • Feature Unlimited Custom Account Views
  • Feature Generate Letters to Customers
  • Feature Track Account Ownership
  • Feature Customer Self Service Portal
  • Feature Batch File Integration
  • Feature Exception Audit Log
  • Feature Central Document Repository
Get Started

Price does not include a one-time setup cost.

Professional

Up to 250 New Accounts
Per Month

  • Feature Unlimited Users
  • Feature Unlimited Exceptions / Account
  • Feature Pre-Built Exceptions by Product Type
  • Feature Assign Exceptions by Responsible Rep
  • Feature Assign Exceptions by Department
  • Feature Unlimited Custom Account Views
  • Feature Generate Letters to Customers
  • Feature Track Account Ownership
  • Feature Customer Self Service Portal
  • Feature Batch File Integration
  • Feature Exception Audit Log
  • Feature Central Document Repository
  • Feature Analytics
Get Started

Price does not include a one-time setup cost.

Enterprise

  • Feature Unlimited Users
  • Feature Unlimited Exceptions / Account
  • Feature Pre-Built Exceptions by Product Type
  • Feature Assign Exceptions by Responsible Rep
  • Feature Assign Exceptions by Department
  • Feature Unlimited Custom Account Views
  • Feature Generate Letters to Customers
  • Feature Track Account Ownership
  • Feature Customer Self Service Portal
  • Feature Batch File Integration
  • Feature Exception Audit Log
  • Feature Central Document Repository
  • Feature Analytics
  • Feature Assign Checklists to Accounts
  • Feature Intake Analytics
  • Feature WebBot Integrations
  • Feature Single Sign On with Active Directory Federation Services of Azure AD
Get Started

Price does not include a one-time setup cost.

"FINBOA gives me a better understanding within the retail staff on the process for both Reg E and Account exception tracking. A tool to help retail staff answer questions on Reg E process. Operationally, much better reporting system, less manual intervention to clear items for account exception tracking."


 - Sherrie Huber, Virginia National Bank

Request a Demo

See how FINBOA's CIP Exception Management tool can cut your correction processing time in half. Schedule a no-obligation demo with a member of the FINBOA team.

CIP Exception Management