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Exception Management for CIP, CDD, and Loans
Streamline CIP, CDD and Loan exception management with automated deadline alerts, eLists and compliant letters to reduce correction processing time by over 50 percent.
FINBOA’s solution applies intelligent process automation to help banks and credit unions identify, track, prioritize and report on missing and expiring documents, policy exception items and other tasks essential to ensuring compliance and clean audits.
With FINBOA’s Exception Management solution, exception items can be centrally tracked, and efficiently processed by using workflow automation to eliminate repetitive manual steps and minimize personnel hours involved in clearing items for accounts flagged for exception processing.
FINBOA offers a comprehensive tracking system to accommodate customer, loan and account exception items into one platform. This single repository of exception management information provides centralized access for reporting and analytics, reducing the cost and regulatory burden typically associated with exception management.
- Optimize exception management for any new accounts, new customers and new loans.
- Transform time-consuming and error prone manual exception processing with intelligent automation.
- Quickly bolster compliance audit preparedness with detailed analytics and reporting on exception status resolution.
Bolster Compliance Preparedness
Applying intelligent automation to exception management workflows enables financial organizations to make decisions or take action to increase compliance such as:
- Proactively identify exception items
- Automatically handle exception tasks based on pre-set rules
- Present exception processing tasks to front or back-office operations for resolution
- Produce an audit trail
- Create trackable reports on resolution progress
Save Time
Enhanced communication between back-office and front-office teams is a big time saver and improves the staff experience. Your institution will save time in managing exception items using FINBOA’s automated processing solutions. FINBOA Exception Management software allows all designated employees to see what exception items are assigned specifically to their workflows; prioritized to clear more efficiently.
For back-office or quality assurance managers, FINBOA provides a centralized tracking system that enables a view of accounts, cases and items to better understand each exception’s origin and track its process to resolution.
Easily track customer, loan, and account transaction exception items in one platform, increasing visibility and accountability
Improve regulatory compliance readiness and operational performance
Resolve exception items faster reducing processing time, training and cost
Minimize data entry, improving accuracy and saving time
Enable timely analysis and decision-making with centralized data repository
Free people to do meaningful work!
"FINBOA gives me a better understanding within the retail staff on the process for both Reg E and account exception tracking. Operationally, the FINBOA system offers a much better reporting system and less manual intervention to clear items for account exception tracking."
“Quickly cut exception processing time in half.”
FINBOA CIP Exception Tracking Features
Streamline Processing and Centralize Tracking
Case management for deposit account, loan documents, policy and technical exception types
Centralized information repository for reporting and analysis
Fully-customizable exception definitions
Automated deadline alerts and eLists
Customized letter templates to automatically send based on pre-set criteria
Robust reporting on exception processing by date, branch, employee or type of activity
Seamless Integration
Batch file can be set up to create default exceptions by product or analyze the data and create automations
Set up API calls to review account data in your Core to raise exceptions automatically
WebBot third-party sites to get data and raise exceptions
Basic
Up to 100 New Accounts
Per Month
- Unlimited Users
- Unlimited Exceptions / Account
- Pre-Built Exceptions by Product Type
- Assign Exceptions by Responsible Rep
- Assign Exceptions by Department
- Unlimited Custom Account Views
- Generate Letters to Customers
- Track Account Ownership
- Customer Self Service Portal
- Batch File Integration
- Exception Audit Log
- Central Document Repository
Price does not include a one-time setup cost.
Professional
Up to 250 New Accounts
Per Month
- Unlimited Users
- Unlimited Exceptions / Account
- Pre-Built Exceptions by Product Type
- Assign Exceptions by Responsible Rep
- Assign Exceptions by Department
- Unlimited Custom Account Views
- Generate Letters to Customers
- Track Account Ownership
- Customer Self Service Portal
- Batch File Integration
- Exception Audit Log
- Central Document Repository
- Analytics
Price does not include a one-time setup cost.
Enterprise
- Unlimited Users
- Unlimited Exceptions / Account
- Pre-Built Exceptions by Product Type
- Assign Exceptions by Responsible Rep
- Assign Exceptions by Department
- Unlimited Custom Account Views
- Generate Letters to Customers
- Track Account Ownership
- Customer Self Service Portal
- Batch File Integration
- Exception Audit Log
- Central Document Repository
- Analytics
- Assign Checklists to Accounts
- Intake Analytics
- WebBot Integrations
- Single Sign On with Active Directory Federation Services of Azure AD
Price does not include a one-time setup cost.
"FINBOA gives me a better understanding within the retail staff on the process for both Reg E and Account exception tracking. A tool to help retail staff answer questions on Reg E process. Operationally, much better reporting system, less manual intervention to clear items for account exception tracking."
- Sherrie Huber, Virginia National Bank
Request a Demo
See how FINBOA's CIP Exception Management tool can cut your correction processing time in half. Schedule a no-obligation demo with a member of the FINBOA team.
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