Payment Disputes

FINBOA understands each client situation is unique and will require a differing number of users to have access to the software.  An unlimited number of users are allowed with FINBOA standard licenses, so as many users as you need can be provided with access.

FINBOA solutions are easy to use and training can be effectively delivered with a Train-the-Trainer approach provided by FINBOA. If you can shop online, you can use FINBOA solutions. Our customers tell us that the training is very fast and intuitive. 

WIth digital intake, smart forms and integration to your core system, FINBOA streamlines dispute capture.  The dispute information requested is specific to payment type and may be entered by frontline and back-office users.  If the self-service option is deployed, your account holders can initiate a claim and enter dispute information at their convenience.  FINBOA’s approach results in more accurate and complete information entry and reduces intake time to minutes.  

By eliminating rekeying and adding compliance-based workflows, the FINBOA Payment Disputes solution ensures required compliance steps are followed in a timely manner. Audits are simplified by ready access to the data confirming FINBOA Payment Dispute actions met compliance requirements. Customers report up to 99% of disputes meet compliance timeline requirements. 

Request a personal demo today.