FINBOA Webinars

Payment disputes

Solution Spotlight: From Data to Decisions with FINBOA
BI-Disputes for Actionable Metrics

Register to join us on Tuesday, May 6th from 12-12:30pm CT for a 30-minute deep dive into FINBOA BI-Disputes, a powerful Business Intelligence solution built to enhance how financial institutions manage payment disputes, fraud, and compliance.

Don’t miss this opportunity to see FINBOA BI-Disputes in action and discover how it can drive smarter business outcomes for your organization.

Payment disputes

Solution Spotlight - Reg E Dispute Automation: Five Best Practices

If your institution is still relying on manual processing, to manage payment disputes, this webinar is for you.  

Watch this recorded webinar to learn how your bank or credit union can effectively eliminate manual Reg E processing and address the challenges of managing a growing volume of payment disputes with intelligent process automation.

Payment disputes

Boosting Operational Efficiency with AutoDecision for Disputes

Learn how your bank or credit union can effectively process debit card Under Business Minimum (UBM) payment disputes without human intervention.  See how FINBOA Payment Disputes with AutoDecision streamlines and simplifies compliance-based processing, with the ability to AutoDecision cases on the 10th business day for Provisional Credit issuance and required notification.

Payment disputes

Automating Reg E Dispute Processing: A Banker’s Perspective

Learn how Bravera Bank tackled the challenge of transforming manual Reg E dispute processing with intelligent automation.  

During this webinar, FINBOA hosts a candid discussion with Ashley Frase, Digital Consumer Manager with Bravera Bank. The conversation will explore the strategic and practical reasons for implementing dispute process automation to effectively improve operational efficiency, regulatory compliance and customer experience, while reducing training, cost and risk. 

Payment disputes

Solution Spotlight:  Reg E - Getting Started With Digital Intake

For many banks and credit unions, Reg E challenges begin with manual intake processing. Without digitizing and automating the process, any financial institution would be challenged to improve compliance, operational efficiency, and the customer experience. This session will address best practices for digital disputes intake through live demonstration and discussion.

Payment disputes

Transform Dispute Management with Process Automation and BI

Discover how your financial institution can overcome the growing challenge of managing payment disputes through process automation and business intelligence. Learn how to effectively digitize and automate the payment dispute process to streamline claim resolution and empower decision-making with insightful data. For banks and credit unions still relying on manual systems, automating dispute processing is essential for achieving regulatory compliance and operational efficiency.

Payment disputes

AutoDecision: Resolve UBM Disputes Without Intervention

Learn how your institution can effectively process Debit Card Under Business Minimum (UBM) payment disputes without human intervention.  This webinar will introduce FINBOA AutoDecision, a companion capability to FINBOA Payment Disputes.  You will see how this solution frees staff to focus on claims that require more in-depth investigation, while using automation to address those disputes that can be immediately credited, closed or declined. 

Payment disputes

Unlock the Power of Business Intelligence (BI) to Improve Dispute Management

This webinar will address how your bank or credit union can gain useful insights into compliance, fraud and payment dispute trends using the power of business intelligence (BI).  Developed as a companion product to FINBOA Payment Disputes, the FINBOA BI Disputes software solution offers financial institutions the tools needed to make data-driven decisions and mitigate risks associated with dispute management using the data generated during dispute processing.

Payment disputes

Solution Spotlight: Leveraging Data Integration for Dispute Accuracy and Decisioning   

This webinar will explore data integration basics, data sources for dispute processing and best practices available through FINBOA partner integrations.  By watching this session, you will discover ways to apply data integration that your institution may not be using today.

Payment disputes

Self-Service Payment Disputes: Delivering a Great Experience for a Challenging Problem                                                                             

The webinar will feature the digital experiences of both the MEA Financial UniFi banking suite, and that of the FINBOA Payment Dispute solution to address compliance processing.  This live session will help any financial institution seeking to digitally transform banking and the process of managing payment disputes.

Payment disputes

Improving the Dispute Experience for Your Customers and Staff 

Whether you need to provide a better claim experience for your account holders, or you need a better dispute process to attract, train and retain staff, this 40 minute session is for you.  Host John Griffin, Director of Client Success at FINBOA, will provide a deep dive into the way compliance automation addresses key challenges arising from manual dispute processing.

Payment disputes

Solution Spotlight: Enabling Self-Service to Improve Payment Dispute Intake   

This webinar is hosted by Christina Evans, experienced Banker and FINBOA's Director of Solution Consulting. The session will help banks and credit unions better understand the trends, value and use of self-service for account holder dispute intake.

Payment disputes

Solution Spotlight: Minimizing Reg E Audit Prep & Risk with Process Automation   

Through demonstration and discussion, Christina Evans, experienced banker and FINBOA Director of Solution Consulting, will share selected compliance processing best practices to Minimize Reg E Audit Prep and Risk. You will see how Reg E dispute processing can be simplified and streamlined with intelligent automation to reduce audit risk and equip your institution to easily prepare for an audit if/when required. 

Payment disputes

Transforming Reg E Dispute Processing:  
The First Bank of Carmi Story             

This live webinar will feature a discussion with Stephanie Johnson, Deposit Operations Fraud Specialist and Security Officer, First Bank of Carmi.   Learn how this leading banking institution effectively tackled the challenge of transforming regulatory compliance processing through intelligent automation.    This webinar will also feature a brief demo of the FINBOA Payment Disputes solution and include ample time for audience Q&A. 

Payment disputes

A Banker's Guide to Improving the Payment Dispute Experience   

This webinar will help you understand the specific ways in which intelligent automation transforms the process of managing payment disputes.  The session will identify the key challenges with manual dispute processing and share best practices in process automation to improve business outcomes.  

Payment disputes

Solution Spotlight:  Improving Reg E with a Centralized Repository and Reporting                              

Through demonstration and discussion, this webinar will present and demonstrate the Reg E best practice of having a centralized repository and reporting for your payment disputes.   

Payment disputes

Reg E Dispute Strategies for Jack Henry® Customers

The conversation will address the reasons to consider replacing manual dispute processes or systems.  The session will present FINBOA’s process automation SaaS option and Jack Henry’s internal full-service model for managing Reg E payment disputes.  

Payment disputes

Solution Spotlight:  Letter Templates & Electronic Signatures for Reg E Disputes

View this webinar to learn Reg E best practices for the use of letter templates and electronic signatures.

Payment disputes

Transform Reg E Compliance with Digital Dispute Intake

Learn how digital dispute intake can transform your Reg E management process. 

Payment disputes

How to End the Pain of Payment Disputes

Watch the webinar to learn how you can quickly end the pain of managing payment disputes in your banking operations. 

Payment disputes

Six Signs You Need Reg E Process Automation

This session will identify and address the common pain points or 'signs' that indicate a critical need for compliance automation to streamline the Reg E payment dispute process.    

Payment disputes

Five Best Practices for Improving Reg E Compliance and Back Office Efficiency

This webinar explores the strategic importance of applying intelligent process automation to simplify electronic payment dispute management by sharing proven best practices to quickly address common compliance challenges. 

Payment disputes

Solution Spotlight: Payment Disputes

See a demo of our dispute automation solution and hear from a banking expert on how the system works and impacts the dispute process for banks and credit unions. 

Payment disputes

How to Improve the Dispute Experience with Process Automation

Learn how your organization can quickly and effectively transform the processing of electronic payment disputes to increase compliance and efficiency.

Payment disputes

Don't Wait to Automate: A Reg E Compliance Conversation

Featuring Guest Panelists:  Rebecca Mullen of Branson Bank and Justin Thompson of Merchants Bank of Indiana. This webinar focuses on banks using CSI for their core.

Payment disputes

Transforming Payment Dispute Management with RPA - A Banker's Perspective

Register now to explore how robotic process automation (RPA) can simplify compliance and reduce risk for Reg E, Reg Z and other types of payment disputes.

Payment disputes

Solution Spotlight: Payment Disputes

See what automated dispute tracking and management looks like and hear more about real impacts from the customer to the back office. 

Payment disputes

Don’t Wait to Automate Disputes: A Reg E Compliance Conversation

This webinar will feature an insightful conversation and software demo with former banking executive and compliance officer, Christina Evans - now the Director of Compliance Products & Solution Consulting at FINBOA.

Payment disputes

Webinar: How OceanFirst Bank Transformed Their Dispute Process for Happier Employees AND Customers

Best Practices in Reg E Dispute Management featuring James Goodstein, VP, Product Manager - Digital Banking at OceanFirst Bank.

Payment disputes

Best Practices in Reg E Dispute Management

Hear Carter Bank & Trust's Matt Speare and Alan Hill describe the journey and impact of Reg E automation.

Payment disputes

Best Practices in Reg E Dispute Management

Join us as Wayne Garrett of Legence Bank takes us through the journey from a highly manual dispute management process to automated Reg E processing. 

Payment disputes

Top Automation Trends for 2022: Transforming Compliance with RPA

Explore the strategic importance of transforming regulatory compliance through timely robotic process automation (RPA) adoption within banks and credit unions.

Payment disputes

Transforming Payment Dispute Compliance with Process Automation – A Banker’s
Perspective

Explore the strategic and practical reasons for implementing robotic process automation (RPA) to effectively address the challenges of compliance management. 

LOAN ONBOARDING

How to Drive Loan Growth with Fintech Partnerships

Learn how financial institutions can meet the challenge to grow the member/customer base through loan acquisition and innovative Fintech partnerships.

Treasury Onboarding

Accelerate Treasury Growth with Intelligent Automation

Learn how to modernize and digitize the Treasury services onboarding process to improve sales, operations, and the customer experience.

Treasury onboarding

Learn how to leverage automation to modernize and digitize the Treasury services onboarding process to improve sales, operations, and the customer experience. 

Exception Mangement

Solution Spotlight: Exception Management

Learn how to improve CIP, CDD and Loan exception management with automated deadline alerts, eLists and compliant letters to cut correction processing time in half. 

Treasury Onboarding

 Learn how your organization can quickly and effectively transform the processing of electronic payment disputes to increase compliance and efficiency.

Treasury Onboarding

Solution Spotlight: Treasury Onboarding

This webinar will present FINBOA’s Treasury Onboarding solution. Through presentation, demonstration and discussion, the Solution Spotlight will cover how to improve Treasury lead generation and the importance of digitizing and automating Treasury intake.

WIRES

Wire Analytics, Decisioning and Automation Solution

This webinar will present the FINBOA Wires solution. Learn how to use intelligent automation and decisioning to simplify wire approvals in the branch, call center and back-office; identify risks and eliminate exceptions; increase visibility, controls, and compliance.