About This Webinar

Join us to learn how your financial institution can quickly end the pain of managing payment disputes. For financial institutions reliant on manual systems, achieving regulatory compliance and operational efficiency, while also delivering a positive customer experience is an ongoing struggle. We’ve repeatedly heard the Reg E dispute process described as ‘death by a thousand paper cuts’ when an institution lacks automated, digitized processing.  

The growth in electronic payment use and expansion of payment types continues to drive up dispute volumes, challenging banks and credit unions to effectively manage disputes. All of this comes with incremental risk, requiring effective mitigation practices to protect the FI’s assets and reputation. This session will focus on proven strategies to digitize and automate Reg E processing to simplify and streamline the processing of payment disputes.

The webinar is co-hosted by Dave Hunkele, Strategic Advisor to FINBOA and Christina Evans, Director of Compliance Products and Solution Consulting with FINBOA. Both Dave and Christina are highly experienced banking professionals who will share their insights and practical examples of how implementing intelligent process automation improves compliance, reduces cost and optimizes staffing.  

Register now to attend and learn: 

  • How leading financial institutions are taking a proactive approach to process automation, creating streamlined and simplified management for payment disputes;
  • How to navigate the transition from largely manual processes to digital, highly automated compliance management; and
  • Real-world examples of the impact of transitioning from a largely manual process on the employee and customer experience.

This session will demonstrate how partnering with the right banking-centric process automation provider can reduce Reg E dispute processing time and claim-related losses, while also improving compliance and both the customer and staff experience.  


Who Should Attend?

Applicable roles include: Chief Compliance Officer, Head of Risk, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist, Operations Manager

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