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Posts about Customer Success
Copper State CU Improves Reg E Process By Automating Payment Disputes
Jan 30, 2024 10:27:56 AMThe Challenge Copper State Credit Union was formed from a merger of two regional credit unions based in the Phoenix, Ari...
Large Credit Union Shifts from Manual to Digital Payment Dispute Processing
Aug 16, 2023 3:16:59 PMAutomation software improves Reg E compliance, operational efficiency and member experience The Challenge In the heart o...
eBook: Top 10 Reg E Challenges Facing Banks and Credit Unions
May 2, 2023 12:42:11 PMeBook: 10 Common Reg E Dispute Challenges: Before and After Automation Read before and after perspectives of bank and cr...
Bank Reduces Dispute Tracking Time During Period of Rapid Expansion
Apr 25, 2023 3:02:17 PMThe Situation A $12 billion bank was expanding operations into two additional states through acquisitions of other area ...
Large Regional Bank Improves Compliance By Streamlining and Automating Reg E Process with FINBOA Payment Dispute Management
Feb 22, 2023 9:16:23 AMThe Challenge In 2018, the bank restructured fraud and card claims to centralize them under corporate security. At that ...
Legence Bank Tackles Growing Reg E Dispute Volume
Mar 7, 2022 10:58:12 AMThe Challenge Legence Bank’s Customer Base Doubled In Size and Dispute Volume Was Growing Faster Than The Team Could Han...
First Bank Streamlines RegE Compliance
Aug 26, 2021 9:11:42 AMThe Challenge Like many financial institutions, First Bank sometimes struggled to ensure full compliance with Regulation...
Oconee State Bank Improves Operational Efficiency and Adapts to Remote Work
Jul 28, 2021 12:09:02 PMThe Challenge Across the country, the COVID-19 pandemic massively disrupted banking operations and compliance requiremen...