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Featuring Guest Panelists:  Rebecca Mullen of Branson Bank and Justin Thompson of Merchants Bank of Indiana.  The webinar will be hosted by Dave Hunkele, Advisor to FINBOA with additional speakers, Rachel Scheuerman of CSI and Raj Singal of FINBOA.

The rapid expansion and adoption of digital payments is driving up dispute volumes, challenging financial institutions to quickly improve Reg E compliance processing.  Learn how two forward-looking banks effectively tackled the challenge of transforming regulatory compliance through intelligent process automation.   

Join us as Dave Hunkele hosts CSI Customers, Rebecca Mullen of Branson Bank and Justin Thompson of Merchant’s Bank of Indiana.  The conversation will explore the strategic and practical reasons for implementing process automation to effectively address compliance costs, staff training, efficiency and customer experience challenges.  

This webinar will also feature a brief demo of the FINBOA Payment Disputes solution and include time and include time for audience Q&A. 

Register now to attend and learn: 

  • How financial institutions dependent on manual systems are unprepared for digital payment growth and challenged by rapidly increasing claim volumes, staff training/retention, regulatory risk and claim-related write-offs/losses; 
  • How leading financial institutions are taking a proactive approach to process automation, creating streamlined and simplified management for payment disputes;
  • How to navigate the transition from largely manual processes to digital, highly automated compliance management; and
  • Real-world examples of the impact of transitioning from largely manual process on the employee and customer experience.

This session will illuminate how partnering with the right digital process automation provider can reduce Reg E dispute processing time and claim-related losses, while also improving compliance and both the customer and staff experience.  

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Who Should Attend?

Chief Compliance Officer, Head of Risk, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist, Operations Manager

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