Request Demo

Payment dispute fraud Is rising—Can your institution keep up?

Fraud continues to rise—especially during dispute surge periods like the post-holiday season. As dispute volumes increase, banks and credit unions face greater exposure to dispute fraud that exploits network rules, compliance timelines, and automated refund processes. To keep pace with evolving fraud tactics, financial institutions need more intelligent, dynamic systems—without sacrificing the account holder experience.

Improving the dispute experience is also a growing expectation among account holders. The 2025 State of Chargebacks report from Mastercard highlights online chargeback self-service as a key opportunity, citing a PwC study showing that 51% of consumers would leave a financial services provider after a poor digital experience.

This webinar explores how intelligent automation helps financial institutions reduce fraud-related losses while simplifying the dispute experience for account holders. Attendees will learn practical strategies to modernize dispute operations—reducing friction, improving trust, and scaling efficiently as volumes grow.

What You Will Learn

  • How intelligent automation segments low-risk disputes to free investigation staff for higher risk activities

  • Increasing visibility into problematic account holders and problematic merchants, that may be exploiting existing dispute processing 

  • How to scale dispute operations while maintaining compliance and managing risk

  • Best practices for delivering a digital-first, self-service dispute experience that reduces friction and stress

  • How automation enables efficient handling of growing fraud-related dispute volumes without sacrificing accuracy

Who Should Attend

Chief Compliance Officer, Head of Risk, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist, Operations Manager

 

 

Register to Attend