Product Manager

About this position

Responsible for working with customers to customize the FINBOA platform for their compliance processes. Will encourage customers to digitize more processes on the FINBOA platform. Build a rolodex of resources to tap for given projects to meet customers needs.

Responsibilities

• Build and maintain strong, long-lasting customer relationships with key stakeholders and clients by becoming a valuable resource on the software and their partners
• Lead ongoing support efforts for customers after the onboarding process has concluded: serving as a project manager, sharing best practices, solving problems, and identifying new opportunities
• Extract and analyze data to provide deeper insights and smarter understanding of network operations, opportunities for improvement and areas of strength
• Present recommendations to customers for improving or expanding the use of the saas platform within their organization and community partners
• Conduct in-person and virtual training for clients and their partners
• Collect customer feedback on a regular basis and advocate for relevant product/service feedback internally
• Monitor and communicate progress of FINBOA Configuring software for new clients
• Take the lead in customer critical issues and negotiate resolution
• Maintain an in depth understanding of company technology, products, and services
• Generate Customer Success Content; internally for marketing (blog posts, case studies) and externally for clients (learning-hub articles on new features, lessons learned, how to use the software)
• Partner with sales to ensure a common revenue growth goal for your portfolio of accounts