Transforming Reg E Dispute Processing:  
The First Bank of Carmi Story

About This Webinar

Join us for this live webinar as Dave Hunkele, Advisor to FINBOA, hosts a candid discussion with Stephanie Johnson, Deposit Operations Fraud Specialist and Security Officer, First Bank of Carmi. 

Learn how The First Bank of Carmi tackled manual and disconnected tracking systems that resulted in delays, errors and omissions in processing payment disputes. Guest speaker, Stephanie Johnson, Deposit Operations Fraud Specialist and Security Officer at First Bank of Carmi.

Hear how The First Bank of Carmi went from a spreadsheet-based tracking system and lengthy, paperwork-filled intake process to a huge reduction in dispute processing time, greater confidence in meeting Reg E deadlines, a better customer experience, and improved data collection and accuracy.

“FINBOA Payment Disputes really cut our processing time drastically when we first moved over. Right from the start, we saw at least 50% in reduced processing time. That is a measurable benefit for us.” - Stephanie Johnson, Deposit Operations and Fraud

This webinar will also feature a brief demo of the FINBOA Payment Disputes solution and include ample time for audience Q&A. 

Who Should Attend?

Chief Compliance Officer, Head of Risk, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist, Operations Manager