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Panel Host:

David Hunkele, Advisor to FINBOA

Guest Speakers:

Sarah Burlingame, Bank Officer & Fraud Team Lead, Happy State Bank
Kimberly Mantuano, eBanking Card Manager, Centennial Bank
Jennifer Rudd, VP, Oconee State Bank

The webinar panelists are current users of FINBOA's Reg E Dispute Management Platform. Request a demo or calculate your ROI. 

Hosted by industry thought leader, David Hunkele, a panel of experts from three innovative banks discuss the practical reasons to replace manual systems and simplify compliance processing. Through their collective stories of transforming Regulation E (Reg E) compliance with automation software, you will learn the operational and business value of compliance process automation to:

  • Reduce compliance related cost and losses
  • Improve the customer experience with a digital process
  • Increase internal efficiency and improve resilience
  • Improve compliance accuracy while reducing audit risk
  • Optimize, empower and retain compliance staff
  • Leverage accessible data to proactively address fraud
  • How employees can be empowered and training simplified reduced

Who Should View?

Chief Compliance Officer, Head of Risk, CIO, Head of Debit Card Operations, Head of Digital Banking, Compliance Officer, Head of Deposits, Head of Fraud/Loss Prevention, Head of Operations, Debit Card Specialist


Topics:

4:00       Webinar Starts
8:20       Being a Digital Transformation Evangelist
11:00     Before and After Automating Reg E Disputes
12:30     Training Frontline Staff
15:00     Building the Internal Justification for Automation 
18:00     Prioritizing Dispute Automation
20:00     Automating Disputes to Enable Growth
21:00     Areas of Impact (Across Business Units)
23:40     Audits (Before and After Using FINBOA)
27:00     Impact of Automation on Write-Offs
34:00     Data Empowering Better Decision-Making and Improved                      Customer Experience
39:30     What's Next for Automation in FIs