June 15, 2021 – HOUSTON – FINLEDGER – Though back-office staff may spend less time face-to-face with account holders than frontline employees, their day-to-day activities directly impact customer experience (CX) and satisfaction.

For instance, the customer journey from initially filing a Regulation E (Reg E) dispute to finally resolving the return of funds can be a strenuous and emotional process. If the bank or credit union is filing disputes under a manual Reg E claim process, these pain points are often further heightened. Click Here to Read More

You may also like

Oconee State Bank Taps FINBOA to Automate Back-Office Workflows
Oconee State Bank Taps FINBOA to Automate Back-Office Workflows
23 February, 2021

February 23, 2021, HOUSTON, Texas, – Oconee State Bank has partnered with FINBOA, a leading innovator in digital automat...

How to Avoid Bad Reg E Audits
How to Avoid Bad Reg E Audits
12 June, 2019

June 12, 2019 – The financial sector is undergoing a digital transformation. Digitization is no more associated merely w...

Notching Customer, Employee Wins Through Process Automation
Notching Customer, Employee Wins Through Process Automation
17 September, 2021

September 17, 2021, HOUSTON – BANK DIRECTOR – FINBOA In their haste to meet customers’ and employees’ needs, many banks ...