May 21, 2021, HOUSTON- Bank Business News – This March marks a full year since the initial outbreak of COVID-19 in the United States, drastically altering banks’ employees’ and customers’ day-to-day lives. With the transition to remote work, the growing need for digital transformation and process automation was evident as employees shifted quickly to operate in a socially distant environment.

In the new normal, employees lost the ability to perform long-standing, manual processes, such as generating letters in the office or updating customer accounts.

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