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Experience your bank's automated future
Start your personalized path to meaningful change
Ready to see how FINBOA solves your institution's most pressing challenges? Your personalized demo is designed entirely around your needs and goals. Simply complete the form to connect directly with our experts and discover how our intelligent automation can transform your operations, mitigate risk and free your team for more meaningful work.
80%
reduced time to file
customer complaints
By automating key parts of the dispute management process, FINBOA’s solutions eliminate manual tracking and data entry. This allows your team to complete the entire process in a single click, dramatically reducing the time it takes to file customer complaints.
50%
reduced claim
processing time
FINBOA’s process automation digitizes paper-based workflows, centralizes document management and streamlines communication. This leads to a significant decrease in claim processing time, with some customers seeing up to a 50% reduction.
50%
reduced write-off
threshold
FINBOA’s improved accuracy and efficiency enable your institution to better manage claims and avoid unnecessary losses. By eliminating manual headaches and errors, some customers have been able to significantly reduce their write-off threshold and lower average claim-related write-offs.
“After realizing a 500% ROI through efficiency improvements and error reduction, FINBOA Payment Disputes automation is clearly one of the best fintech investments we’ve made in a long time.”
Matt Speare
COO, Carter Bank
“FINBOA delivers smart solutions that have helped us meet our credit union’s unique business challenges and maximize the experience for our most valuable assets — our members.”
Donna Howard
VP of Card Services, Copper State Credit Union
“FINBOA Payment Disputes really cut our processing time drastically. Right from the start, we saw at least 50% in reduced processing time. That is a measurable benefit for us.”
Stephanie Johnson
Operations Team Lead and Security Officer, First Bank of Carmi
“If we get audited, we can actually pull from the FINBOA data and show that 99% of our claims were completed within the Reg E time frame.”
Michelle Neri
Card Services Manager, Sandia Area FCU
"The implementation process with FINBOA was one of the easiest implementations that I've experienced. I was thrilled with the FINBOA implementation experience."
Wayne Garrett
Executive Vice President, Legence Bank
“With FINBOA Payment Disputes, tracking and reporting is effortless. Training is much easier with FINBOA. With this shift, our back-office Card Specialists can focus on processing the claims quicker.”
Michelle Neri
Card Services Manager, Sandia Area FCU
“A big benefit of FINBOA is the number of automations and the core integration that FINBOA offers. FINBOA has a far more robust workflow and system integration than our previous solution.”
Joseph Nicholls
Director of Card Operations, Georgia United Credit Union
Frequently asked questions
How will process automation help manage bank or credit union risk?
FINBOA products address three big risks faced by financial institutions: operational, regulatory and customer experience. Our SaaS solutions are specifically designed to replace outdated, manual processes and disparate systems, significantly improving efficiency and both account holder and staff experience, while bolstering regulatory compliance and reducing cost.
By focusing on risk mitigation, FINBOA effectively transforms manual compliance processing, freeing your people to do more meaningful work and enabling significant institutional growth.
How easy is it to use your system?
FINBOA solutions are easy to use and training can be effectively delivered with a Train-the-Trainer approach provided by FINBOA. If you can shop online, you can use FINBOA solutions. Our customers tell us that the training is very fast and intuitive.
How does FINBOA Payment Disputes improve compliance?
By eliminating rekeying and adding compliance-based workflows, the FINBOA Payment Disputes solution ensures required compliance steps are followed in a timely manner. Audits are simplified by ready access to the data confirming FINBOA Payment Dispute actions met compliance requirements. Customers report up to 99% of disputes meet compliance timeline requirements.
How is claim intake handled with your solution?
WIth digital intake, smart forms and integration to your core system, FINBOA streamlines dispute capture. The dispute information requested is specific to payment type and may be entered by frontline and back-office users. If the self-service option is deployed, your account holders can initiate a claim and enter dispute information at their convenience. FINBOA’s approach results in more accurate and complete information entry and reduces intake time to minutes.
Do you limit the number of users allowed to access FINBOA Payment Disputes?
FINBOA understands each client situation is unique and will require a differing number of users to have access to the software. An unlimited number of users are allowed with FINBOA standard licenses, so as many users as you need can be provided with access.
What does the demo include?
Ready to see how intelligent process automation solves your institution's most pressing compliance challenges? Your personal demo with FINBOA's experts is designed around your needs and goals.
It’s the perfect opportunity to experience those transformative "wow" moments that automation can create for your institution.
In your demo session, you'll discover how to:
- Eliminate paper and disparate manual systems to enhance operational efficiency.
- Digitize intake to improve accuracy and account holder experience.
- Automate processing to increase compliance and reduce financial risk..
- Increase accuracy, timeliness and transparency with unified workflows.
- Gain actionable insights with timely access to data, reports and analytics.